IMPORTANT PLEASE READ

TERMS & CONDITIONS

TERMS AND CONDITIONS

IMPORTANT: PLEASE READ IN FULL

By using the services provided by KeBay Shipping ("the Company"), you automatically agree to be bound by all terms and conditions listed below.

Regulations: All purchases shipped by air are subject to International Air Transport Association (IATA) laws and regulations.
High-Value Shipments: Any shipment with a total value exceeding Ksh 20,000 requires private insurance, which is the sole responsibility and discretion of the customer. Please enquire for advice BEFORE shipping any high-value items.
Right to Refuse: KeBay reserves the right to decline the shipment of valuable goods that are not adequately insured.

Standard of Packaging: All items shipped via sea or air freight must be packaged to a professional standard suitable for international transit. Goods should be in their original manufacturer's packaging or an equivalent protective box.
Handling: Due to the nature of international logistics, cargo is handled, loaded, and offloaded by multiple third-party handlers. Shippers must ensure items are robustly packaged and fit for transport.
Liability: KeBay shall not be held responsible or liable for damage resulting from inadequate, improper, or incorrect packaging by the shipper.
Televisions: All television sets (TVs) must be professionally crated before shipment.

The following items cannot be shipped by air per IATA and local laws. This list is maintained for the safety of aircrew and handlers:

Hazardous Materials: All flammable liquids, gases, and solids; toxic liquids and solids; compressed air or liquids.
Toiletries: Colognes, perfumes, nail polish/lacquer, and remover (Note: These are permitted via sea freight).
Batteries: Car batteries (permitted via sea). Note: Lithium batteries are permitted via air from the UK office only.
Restricted Gear: All flying drones and toys; firearm-related items; military and police items; tasers, pepper spray, and camouflage wear.
Controlled Substances: Alcohol, tobacco, and drugs (including cigars and e-cigarettes). Alcohol is permitted via land freight from South Africa only.
Agriculture & Food: Seeds, unprocessed animal products, plants, and perishable foods.
Mechanical Parts: Used lawnmowers, vehicle engines, and parts must be entirely clean and devoid of any fuel or oil. Used fuel tanks are strictly prohibited.

Right to Inspect: By law, KeBay has the right to open and verify that all goods comply with local and international laws. The company reserves the right to refuse a package at its own discretion.
Description Accuracy: KeBay is not responsible for verifying that your purchased goods match the seller's description.
Additional Services: Repackaging and overseas consolidation are offered as complimentary perks for air shipping customers. KeBay is not obligated to provide these services, though consolidation can be performed in Nairobi upon request.

Notification: Once your package arrives at our Nairobi/Loresho warehouse, you will be notified via phone, email, or SMS.
Storage Fees: All unclaimed packages are subject to a storage fee after 30 days. This is charged at a rate of Ksh 500 per kg, per day.

Service Limit: KeBay’s service is limited to the management of logistics from our designated overseas warehouse to our Nairobi office.
Pre-Warehouse Responsibility: Successful delivery to our overseas warehouse lies solely with the customer, the seller, and their chosen courier (unless using our assisted purchasing service).
Liability Disclaimer: KeBay disclaims all liability for loss, damage, or non-delivery of items that fail to be correctly delivered or labelled to our overseas warehouse. Any issues regarding incorrect addressing or courier failures must be resolved directly between the customer and the seller/courier.
7-Day Presumption of Misdelivery: If the Company has not confirmed receipt of an item at the designated overseas warehouse within seven (7) days of the purchase date, the customer must assume the item has been misdelivered, incorrectly addressed, or lost in transit.
Tracking Discrepancies: The customer acknowledges that third-party courier tracking statuses—including notifications marked as "Delivered"—can occasionally be inaccurate or prematurely logged. If the company has not confirmed receipt within the 7-day window, regardless of the courier’s status, the customer is solely responsible for:
Contacting the seller or courier to verify the exact delivery location.
Requesting the courier to retrieve items delivered to an incorrect address.
Initiating a claim or refund with the supplier.

No Guarantee: KeBay disclaims any and all responsibility for the successful reclamation of VAT on purchases. While we may offer assistance, successful refunds are not guaranteed.
Regulatory Complexity: VAT reclamation is subject to the specific regulations of various international government entities. KeBay is not liable for failures, delays, or incomplete refunds.
Fees & Thresholds: Administrative fees may be imposed by government authorities. Certain jurisdictions (e.g., Germany) may have minimum purchase thresholds (e.g., €1,000) for VAT refunds.
Net Refunds: Due to administrative charges, the full VAT amount (typically 21%) is rarely reimbursed in full. The final net refund may be approximately 10% after all deductions.

Estimated Schedules: While the company makes every effort to ensure timely delivery, any timelines provided are estimates only and do not constitute a guarantee of delivery by a specific date.
Delays Beyond Control: The company shall not be held liable for delays in transit, clearance, or delivery resulting from:
- Carrier Capacity: Global or regional airline overcapacity and scheduling changes.
- Third-Party Logistics: Operational delays at clearing agent facilities.
- Regulatory Procedures: Inspections or administrative processing delays by the Kenya Revenue Authority (KRA) or other government bodies.
- Force Majeure: Acts of God, weather conditions, or international logistical disruptions.
Disclaimer of Liability: Under no circumstances shall KeBay be held responsible for financial losses, missed deadlines, or any other damages arising from such delays. The company does not offer compensation, refunds, or service credits for delayed items.

9. eTIMS Receipts & Tax Documentation

Advance Notification Requirement: Any customer requiring an eTIMS (Electronic Tax Invoice Management System) receipt must notify KeBay Shipping in advance of the transaction or at the time of payment.
Filing Deadlines: eTIMS receipts are processed in alignment with monthly sales cycles. Once a monthly sales period has been closed and the corresponding eTIMS entries have been finalised, the Company cannot retrospectively issue receipts for that period without causing accounting discrepancies.
Processing Constraints: Failure to request an eTIMS receipt well in advance may result in the inability to issue a compliant receipt for the specific tax period requested, as adjustments to sales amounts for previous months are not permitted once the monthly filing is complete.

By using our services, you automatically agree to all the terms and conditions listed above.