IMPORTANT PLEASE READ

IMPORTANT! Please read in FULL:

 

All purchases shipped by air are subject to IATA laws and regulations. Any shipment of packages with a total worth more than Ksh. 20,000 will need its own private insurance which is at the discretion of the customer. Inquire within for advice BEFORE shipping any valuables.

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Revised Shipping Terms and Conditions Clause

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1. Right to Refuse Shipment

KeBay reserves the right to decline the shipment of valuable goods that are not adequately insured.

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2. Packaging Requirements and International Transit

All items shipped with KeBay via sea or air freight must be packaged to a professional standard suitable for international transit. Goods must be contained within their original manufacturer's packaging or an equivalent protective box. Due to the nature of international logistics, where cargo is handled, loaded, and offloaded by multiple third-party handlers during its journey, all shippers must ensure their items are robustly packaged and fit for international transport.

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3. Limitation of Liability

KeBay shall not be held responsible or liable for damage to items that results from inadequate, improper, or incorrect packaging by the shipper.

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4. Specific Item Requirements

(Televisions) All television sets (TVs) must be professionally crated before shipment.

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By using our services, you agree to our terms and conditions.

 

The following common goods cannot be shipped by air per IATA & Local Laws

• Colognes & perfumes (permitted via sea)

• Nail polish/lacquer and remover

• All flammable liquids, gases, and solids

• Some types of batteries (Lithium batteries are allowed to be shipped via air from the UK only)

• Car batteries (can be shipped via sea)

• Toxic liquids & solids

• All compressed air or liquids

• All flying drones & toys

• All firearm related items

• All military & police items

• Tasers, pepper spray, and camouflage wear

• Alcohol, Tobacco & drugs including cigars & e-cigarettes (Booze, via land from South Africa, is allowed)

• Seeds, unprocessed animal products & plants

• Perishable foods

• Dirty and oily used lawnmowers and vehicle engines and parts - Ensure clean parts and devoid of any fuel or oil

• Used fuel tanks

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The above list is to ensure the safety of the aircrew & handlers.

 

KeBay Shipping is not responsible for verifying that your purchased goods match their description. All items purchased are subject to local laws and regulations. By law, we have the right to open and verify that all goods to be shipped are in compliance with local and international laws. KeBay Shipping reserves the right not to ship a package at its own discretion.

 

Repackaging and consolidation is an extra perk offered by KeBay Shipping to air shipping customers. KeBay Shipping is not obligated to do repackaging nor overseas consolidation (consolidition can be done in Nairobi at the customers request).

 

Once we receive your packages in our Nairobi/Loresho warehouse, we will notify you via phone call, email, text, or all three that your packages have arrived and are ready for collection and or delivery to your door step. After 7 days, all unclaimed packages are subject to a storage fee, we charge from Ksh. 500 Per Kg per day.

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Shipping, Tracking and Delivery

 

KeBay's service is limited to the management of logistics for items delivered from our designated overseas warehouse to our office location in Nairobi. The responsibility for the successful and accurate delivery of an item to our overseas warehouse lies solely with the customer, the seller, and the courier. (the exception is when using our Assisted Purchasing Service).

KeBay disclaims all liability for any loss, damage, or non-delivery of items that fail to be correctly delivered to our overseas warehouse address. It is the customer's duty to ensure that all items are dispatched to the correct and complete overseas warehouse address, and to monitor their delivery status and tracking up to that point. The customer agrees that any issues concerning incorrect address delivery or non-delivery to the overseas warehouse are a matter to be resolved directly with the seller and/or the courier. KeBay shall not be held responsible for any claims, costs, or liabilities arising from such delivery failures.

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Value Added Tax (VAT) Reimbursement

 

KeBay disclaims any and all responsibility for the successful reclamation of Value Added Tax (VAT) on purchases. While KeBay may offer assistance with VAT reclamation as an additional service, such successful refunds are not guaranteed.

The process of VAT reclamation, particularly from European jurisdictions, is intricate and subject to the specific regulations of numerous governmental and non-governmental entities. Consequently, KeBay cannot be held liable for any failures, delays, or incomplete refunds arising from or in connection with the VAT reclamation process.

Please be advised that administrative fees may be imposed by governmental authorities for processing VAT refunds. Furthermore, certain countries, such as Germany, may have a minimum purchase amount threshold (e.g., €1000) below which VAT refunds are not issued. It is also important to note that the full VAT amount, typically 21%, is rarely reimbursed in full due to various administrative charges. The final refund amount may be significantly reduced, potentially resulting in a net refund of approximately 10% after all such fees have been deducted.

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By using our services, you automatically agree to all the terms and conditons listed above

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